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What Governs Your Account on pilarbola

Your use of pilarbola — including account access, wallet transactions via DANA, OVO, or GoPay, and any activity in the lobby — is subject to the terms set out here.

Indonesia-Applicable TermsDANA, OVO, GoPay Wallet ScopeAccount Holder RightsData Handling PolicyJurisdiction Notice
pilarbola What Governs Your Account on pilarbola
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

pilarbola applies account-level controls to keep your information and wallet activity secure. When you log in from a new device, an OTP is sent to your registered number before access is granted — this applies whether you're on Android, iOS, or a desktop browser. We do not store full wallet credentials on our side; DANA, OVO, and GoPay connections use tokenised references that cannot be used to initiate a transaction without your PIN on your device. Data we hold about your account — profile details, transaction history, session logs — is kept for as long as your account is active and for a statutory period afterward.

OTP Login Verification

Every new-device login triggers an OTP to your registered number. Access is blocked until the code is confirmed, reducing the risk of unauthorised entry.

Tokenised Wallet Links

DANA, OVO, and GoPay connections are stored as secure tokens. No full wallet number or PIN is held on our servers; transactions always require device-side confirmation.

Data Retention and Access

Account and transaction data is retained per our schedule. Request a copy or correction at any time by contacting support — we respond to verified requests within a reasonable period.

Account Suspension Safeguard

Accounts flagged for wallet mismatch or unusual activity are suspended rather than deleted, so you can appeal and recover access through identity verification with our team.

POLICY CONTACT PATHS

Reach Us About a Policy Question

If you have a question about these terms, need to request a copy of your data, or want to flag a compliance concern, our support team handles policy queries alongside account and wallet issues. For account-specific matters — such as a wallet mismatch or a transaction dispute — include your account ID and the payment method involved so we can pull the right records without back-and-forth.

Team online

Live Chat Support

Available directly from your account dashboard. Start a chat session and select the Legal or Account topic to route your query to the right team.

Email Policy Requests

Send data requests, terms questions, or formal complaints to our support email. Include your registered account name and the relevant wallet (DANA, OVO, or GoPay).

Help Centre Articles

Our help centre covers common policy questions — account verification steps, wallet matching rules, and data retention periods — so you can often get an answer without waiting.

Your Legal Questions Answered

These are the questions we see most often from account holders in Indonesia about how our terms work, what rights you have, and what happens to your data.

These terms apply to anyone who opens an account and accesses the lobby from a region where the platform is available under local law. Eligibility depends on your location and applicable regulations.

Yes. Contact support with your account ID and we will provide a summary of the profile, transaction, and session data we hold. We respond to verified requests within a reasonable timeframe.

Transactions where the wallet name does not match your registered account name are flagged for manual review. Your account may be temporarily restricted until the mismatch is resolved through verification.

Start with GoPay's own dispute process, then contact pilarbola support with the GoPay reference number. We can access the transaction record on our side once GoPay has logged the dispute.

Terms are updated when our policies or local regulations change. The date on this page reflects the current version. Continued platform use after an update constitutes acceptance of the revised terms.

Submit an account closure request through support, including your registered email and account ID. Data is removed after the statutory retention period has passed following closure confirmation.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.