Verifying Your pilarbola Account
Account verification protects your balance and your withdrawal path. We ask for a government-issued ID and a photo that matches the name on your registered e-wallet. This step is required once — after that, your account is marked verified and future withdrawals move without repeating it. Verification is handled inside the Account Settings section of your dashboard; upload clear images of both
documents and our team reviews them. We do not share your documents outside the verification process. A verified account also means your DANA, OVO or GoPay wallet is confirmed as yours, which keeps your payout route secure.
- Go to Account Settings — Find the Verification section inside Account Settings on your dashboard — the upload fields are clearly labelled.
- Upload your government-issued ID — Submit a clear photo of your national ID card. The name must match the one on your registered e-wallet exactly.
- Submit a matching selfie — A photo of you holding the same ID confirms the account belongs to you and protects your payout route.
- Wait for the review confirmation — Our team reviews the documents and marks your account verified. You receive a notification when the check is complete.