What We Collect and Why We Collect It
When you register an account on pilarbola, we collect the details you submit — your name, contact address, and the wallet identifiers linked to DANA, OVO or GoPay when you make a deposit or withdrawal. We also collect session data: the device type, browser version, IP
-
1
address and pages you visit inside the lobby. This helps us verify your account, process transactions and detect unusual activity that could affect your balance. We do not sell your personal data to third parties. Payment details you enter when transacting through DANA, OVO or GoPay
-
2
are processed through the respective payment provider's own encrypted channel; we store only a transaction reference, not your full wallet credentials. Where we use third-party analytics or fraud-detection tools, those partners are contractually required to handle your data in line with this policy. Data retention periods
-
3
apply: transaction records are kept as long as required by applicable law in Indonesia; inactive account data is reviewed on a rolling basis. Access to stored personal data is restricted to authorised staff with a legitimate operational reason. If you have questions about specific data we
-
4
hold, our support team can respond to written requests — details are in the Contact section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.